Terms of Service

Company Name: Changsha Xinyueyou Network Technology Co., Ltd.
Company Email: service@syrelvia.com

OVERVIEW

Welcome to Syrelvia™.

These Terms of Service describe the rules, responsibilities, and conditions that apply when you access or use our website, products, and related services.

Throughout these Terms, the words “Syrelvia™,” “we,” “us,” and “our” refer to the operator of this store. Our website, including product information, features, services, and shopping functions, is designed to provide customers with a convenient and enjoyable online shopping experience.

By visiting our website, placing an order, or using any of our services, you agree to follow these Terms of Service and our Privacy Policy.

Please review these Terms carefully before using our website. If you do not agree with any part of these Terms, please discontinue use of our services.

SECTION 1 - WEBSITE ACCESS & CUSTOMER INFORMATION

By using Syrelvia™ services, you confirm that you meet the legal requirements to enter into an agreement in your place of residence.

When shopping with us, you may be required to provide certain information, including:

Email address
Billing information
Shipping details
Payment information

You agree that all information provided is accurate, complete, and current.

You are responsible for protecting any account information associated with your purchases and for activities completed through your account.

SECTION 2 - PRODUCTS & PRODUCT INFORMATION

We make every effort to display our products as accurately as possible.

However, please understand that:

Product colors may vary depending on your screen settings and device display
Product images are intended to represent items accurately but may have slight visual differences
Product details, availability, and descriptions may be updated when necessary

Syrelvia™ reserves the right to modify product information, adjust availability, discontinue products, or limit quantities at any time without prior notice.

SECTION 3 - ORDERS & PURCHASES

Submitting an order represents your request to purchase products from Syrelvia™.

We reserve the right to accept, refuse, or cancel orders when necessary, including situations involving:

Incorrect pricing information
Product availability issues
Suspicious transactions
Payment authorization concerns

Your order will only be considered accepted after payment has been successfully processed and an order confirmation has been issued.

Please review your order details carefully before completing checkout, as changes may not always be possible after processing begins.

All purchases are subject to our Return & Refund Policy.

SECTION 4 - PRICING & PAYMENT INFORMATION

Product prices, promotions, and discounts may change at any time.

The final price charged will be the amount displayed at checkout.

Unless otherwise stated, customers are responsible for applicable taxes, shipping charges, or other fees required by local regulations.

You agree to provide accurate payment and billing information when placing an order.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method
Your payment details are accurate
Required charges may be processed through our payment providers

Syrelvia™ does not directly store complete payment card information.

SECTION 5 - SHIPPING & DELIVERY

Syrelvia™ works with trusted fulfillment and shipping partners to deliver orders efficiently.

Delivery estimates are provided for reference only and are not guaranteed dates.

Shipping delays may occur due to circumstances beyond our control, including:

Carrier delays
Customs processing
Weather conditions
Transportation interruptions

Once an order has been transferred to the shipping carrier, delivery responsibility follows the carrier’s handling process.

Please review our Shipping Policy for additional details.

SECTION 6 - INTELLECTUAL PROPERTY

All content available through Syrelvia™ services, including:

Brand names
Logos
Images
Text
Graphics
Product designs
Website layouts

is protected by applicable intellectual property laws.

You may use our website only for personal, non-commercial purposes.

You may not copy, reproduce, modify, distribute, or use any Syrelvia™ content without prior written permission.

All rights not specifically granted remain reserved by Syrelvia™.

SECTION 7 - THIRD-PARTY SERVICES

Our website may include features, tools, or services provided by third parties.

These third-party services are provided according to their own terms and conditions.

Syrelvia™ does not control or guarantee the availability, accuracy, or performance of third-party services.

Your use of third-party tools is at your own discretion and risk.

SECTION 8 - EXTERNAL LINKS

Our website may contain links to external websites.

Syrelvia™ is not responsible for the content, policies, products, or services provided by third-party websites.

Before using external services, we recommend reviewing their own terms and privacy policies.

SECTION 9 - SHOPIFY PLATFORM

Syrelvia™ uses Shopify as the platform that supports our online store operations.

However, purchases made through our website are transactions directly between customers and Syrelvia™.

Shopify is not responsible for products purchased from our store, customer transactions, or issues arising between customers and Syrelvia™.

SECTION 10 - PRIVACY & PERSONAL INFORMATION

Your personal information is handled according to our Privacy Policy.

By using our services, you acknowledge that information may be processed to:

Complete purchases
Provide customer support
Improve website experiences
Process payments and fulfill orders

We take reasonable steps to protect customer information.

SECTION 11 - CUSTOMER FEEDBACK

If you provide reviews, suggestions, comments, or other feedback, you grant Syrelvia™ permission to use that content for improving and promoting our services.

You confirm that:

Your feedback does not violate third-party rights
Your submitted content is accurate
Your feedback does not contain unlawful or harmful material

Syrelvia™ reserves the right to remove content that violates these Terms.

SECTION 12 - INFORMATION ACCURACY

Occasionally, website information may contain errors, inaccuracies, or missing details.

Syrelvia™ reserves the right to correct information, update product details, adjust prices, or cancel orders affected by incorrect information.

SECTION 13 - PROHIBITED ACTIVITIES

You agree not to use our website for activities including:

Violating applicable laws
Attempting unauthorized access
Misusing website content
Uploading harmful software
Providing false information
Interfering with website operations
Collecting personal information without permission

We reserve the right to restrict access if these Terms are violated.

SECTION 14 - TERMINATION

Syrelvia™ may restrict or terminate access to our services if users violate these Terms or engage in harmful activities.

Any obligations that naturally continue after termination will remain effective.

SECTION 15 - DISCLAIMER

Our website and products are provided based on available information and current availability.

Syrelvia™ does not guarantee that website access will always be uninterrupted or completely error-free.

To the fullest extent permitted by law, we disclaim warranties not expressly stated in these Terms.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Syrelvia™, its partners, employees, service providers, and affiliates are not responsible for indirect damages, losses, or expenses resulting from website use or purchased products.

SECTION 17 - INDEMNIFICATION

You agree to protect and hold Syrelvia™, its affiliates, partners, and service providers harmless from claims resulting from:

Violation of these Terms
Misuse of our services
Violation of applicable laws or third-party rights

SECTION 18 - SEVERABILITY

If any part of these Terms is found invalid or unenforceable, the remaining sections will continue to remain effective.

SECTION 19 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and other website policies, represent the complete agreement between you and Syrelvia™ regarding use of our services.