Return & Refund Policy

Return & Refund Policy

At Syrelvia™, customer satisfaction is an important part of our commitment.

We want you to feel confident when shopping with us. This Return & Refund Policy explains the guidelines for returns, replacements, and refunds to help ensure a clear and simple experience.

1. Return Period & Eligibility

We provide a 30-day return period after the date your order is delivered.

To qualify for a return, items must meet the following requirements:

  • The product must be returned in its original condition

  • The item must be unused and in a resalable state

  • Original packaging should be included whenever possible

  • Proof of purchase or order details must be provided

Returns that do not meet these conditions may not be accepted.

2. How To Request A Return

Before sending any item back, please contact our customer support team:

Email: service@syrelvia.com

Once your return request has been reviewed and approved:

  • We will provide return instructions

  • You will receive the necessary information for sending your package back

  • Our team will guide you through the next steps

Please do not send items back before receiving return authorization, as unauthorized returns may not be processed.

3. Damaged, Incorrect, or Defective Items

Please check your order after delivery.

If you receive an item that is damaged, incorrect, or has a product issue, please contact us as soon as possible.

To help us review your request efficiently, please provide:

  • Your order number

  • A description of the issue

  • Relevant photos of the item and packaging

Our team will evaluate the situation and assist with an appropriate solution.

4. Items Not Eligible For Return

Some products may not qualify for returns, including:

  • Customized or personalized items

  • Products that have been used or altered

  • Items without original packaging when required

  • Gift cards

  • Clearance or final sale items

For questions about return eligibility, please contact us before submitting your request.

5. Exchanges

If you would like to exchange an item, the recommended process is:

  1. Request a return for the original product

  2. Wait for return approval and inspection

  3. Place a new order for the desired replacement item

This helps ensure faster processing and availability of your preferred product.

6. European Union Cancellation Rights

For orders delivered within the European Union, customers may have the right to cancel or return an order within 14 days after receiving the product.

To qualify:

  • The item must remain unused

  • The product should include original packaging

  • Proof of purchase must be provided

This policy applies according to applicable consumer protection requirements.

7. Refund Process

After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Your bank or payment provider may require additional time before the funds appear in your account

If you have not received your refund after the expected processing period, please contact us at:

Email: service@syrelvia.com

8. Return Instructions

Please contact Syrelvia™ customer support before returning any product.

A return request must be approved before shipment.

For return assistance, please reach out to:

Company Name:
Changsha Xinyueyou Network Technology Co., Ltd.

Email:
service@syrelvia.com

Thank you for choosing Syrelvia™.

We appreciate your trust and are dedicated to providing a smooth and supportive shopping experience.