Shipping Policy

• Company Name: Changsha Xinyueyou Network Technology Co., Ltd.
• Company Email: service@syrelvia.com

At Syrelvia™, we understand that receiving your order is an important part of your shopping experience.

From the moment your purchase is confirmed to the time it arrives at your door, we work to provide a smooth, reliable, and transparent delivery process.

This Shipping Policy explains our order handling, shipping process, delivery expectations, and related information.

Our Delivery Approach

Syrelvia™ is dedicated to providing thoughtfully selected pet lifestyle essentials for modern homes.

To offer a wider range of products while maintaining efficient fulfillment, orders may be shipped through trusted fulfillment partners and distribution locations.

This approach allows us to:

• 🐾 Provide carefully selected pet essentials for everyday needs

• 📦 Improve order handling efficiency and product availability

• 🌎 Connect customers with reliable global shipping solutions

We appreciate your understanding that delivery times may vary depending on location and shipping conditions.

1. Order Processing & Shipping Fee

Every Syrelvia™ order goes through careful preparation before shipment.

Processing Time:

Please allow 2–4 business days for order verification, preparation, packaging, and shipment arrangement.

During Busy Periods:

During holidays, promotional events, or high-volume periods, processing may require up to 5 business days.

Shipping Fee:

A flat shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Time

Delivery schedules may differ based on destination, carrier availability, and local conditions.

Please note that these timeframes are estimates and do not represent guaranteed delivery dates.

Unexpected delays may occur due to factors such as weather, carrier operations, or customs procedures.

3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing tracking details.

Please keep in mind:

• Tracking information may take 1–3 business days to become available after shipment processing

• Initial tracking updates may take additional time while the package moves through carrier networks

• Your order remains on its way even if tracking updates are temporarily limited

4. Customs, Duties & Taxes

International shipments may be subject to local customs requirements.

For applicable international orders:

• Any customs charges, import duties, or local taxes are the responsibility of the customer

• Syrelvia™ cannot control customs processing times or additional fees imposed by local authorities

• Regulations may vary depending on the destination country

We recommend checking local import policies if you have concerns before placing an order.

5. Order Changes & Cancellations

We begin preparing orders shortly after purchase confirmation to ensure efficient fulfillment.

If you need to update your shipping information or request a cancellation, please contact us at:

service@syrelvia.com

within 12 hours of placing your order.

Once your order has entered the fulfillment process, changes or cancellations may no longer be available.

6. Missing or Damaged Packages

We want every Syrelvia™ customer to have a positive shopping experience.

Damaged Items:

If your package arrives damaged, please contact us within 72 hours of delivery and provide relevant photos so our team can review the situation.

Lost Packages:

If the shipping carrier confirms that a package has been lost during transit, we will work with you to find an appropriate solution.

Customer Support

For any shipping questions or order assistance, please contact:

Email: service@syrelvia.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

Thank you for choosing Syrelvia™.

We appreciate your trust and are committed to making your shopping experience simple, convenient, and enjoyable.