Privacy Policy

Company Name: Changsha Xinyueyou Network Technology Co., Ltd.
Company Email: service@syrelvia.com

Last Updated: August 13, 2026

At Syrelvia™, we respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse our products, or complete a purchase.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide a smooth shopping experience and properly process your orders, we may collect certain information from you.

Information You Provide

We may collect information when you:

Place an order
Contact our customer service team
Subscribe to updates or promotional communications
Complete forms on our website

This information may include:

Full name
Email address
Shipping address
Billing information
Phone number
Payment-related details

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies.

This may include:

IP address
Browser type
Device information
Website interaction data
Pages viewed and browsing activity

This information helps us improve website performance and provide a better customer experience.

2. How We Use Your Information

The information collected by Syrelvia™ may be used for purposes including:

Order Processing

To:

Confirm and process purchases
Arrange product delivery
Provide order updates and tracking information
Manage customer service requests

Website Improvement

To:

Understand customer preferences
Improve website functions
Enhance product selections and shopping experiences

Communication

To:

Respond to questions and requests
Provide important order-related notifications
Send promotional updates when you choose to receive them

Security Protection

To:

Detect suspicious activity
Prevent unauthorized transactions
Protect our website and customers

3. Protecting Your Information

Syrelvia™ takes reasonable measures to help protect your personal information.

We use:

🔒 Secure payment processing systems
🔐 Encrypted data transmission technologies
🛡️ Limited access controls for sensitive information

Payment details are processed through trusted payment providers.

Syrelvia™ does not store complete credit or debit card information on our servers after payment processing.

4. Sharing of Information

Syrelvia™ does not sell or rent your personal information to third parties.

We may share necessary information only with trusted service providers who help us operate our business, including:

Payment processing partners
Shipping and fulfillment providers
Website service providers
Customer support tools

These partners may only access information required to perform their services.

5. Advertising & Analytics Partners

We may use third-party technologies such as cookies, pixels, and analytics tools to understand website usage and improve our marketing activities.

These services may collect information about your interactions with our website and other online services.

Examples of third-party providers may include:

Meta platforms
Google services
Shopify-related services

Each provider manages information according to its own privacy practices.

You may manage advertising preferences through your browser settings or the privacy controls provided by these services.

6. Cookies Policy

Syrelvia™ uses cookies and similar technologies to improve website functionality.

Cookies help us:

Remember shopping cart information
Improve website navigation
Analyze website performance
Provide more relevant experiences

Types of cookies may include:

Essential Cookies

Required for basic website operations such as checkout and account functions.

Analytics Cookies

Used to understand visitor behavior and improve website performance.

Marketing Cookies

Used to support advertising and promotional activities.

You may disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.

7. Third-Party Websites

Our website may contain links to external websites or services.

These third-party websites operate independently and have their own privacy policies.

Syrelvia™ is not responsible for the privacy practices, content, or security methods of external websites.

We recommend reviewing their privacy policies before providing personal information.

8. California Privacy Rights

For customers covered under California privacy regulations, you may have certain rights regarding your personal information.

These may include:

Requesting access to personal information
Requesting corrections to inaccurate information
Requesting deletion where applicable
Managing certain communication preferences

To submit a privacy-related request, please contact us using the information below.

9. Children’s Privacy

Syrelvia™ does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided personal information through our website, please contact us promptly so we can review and take appropriate action.

10. Data Security & Incident Response

We take reasonable precautions to protect customer information.

In the event of a security incident affecting personal information, Syrelvia™ will take appropriate steps according to applicable laws and regulations.

This may include: